At Crystal Barz, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Returns

• Time Frame: You can return items within 14 days of the delivery date for a full refund or exchange.
• Condition: Items must be returned in their original condition, unused, and in the original packaging. Crystals and gemstones should be unaltered and free of any damage.
• Non-Returnable Items: Unfortunately, we cannot accept returns on final sale items, custom-made products, or gift cards.

How to Return an Item

1. Contact Us:
   • To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and detailed instructions on how to send your item back to us.
2. Pack Your Item:
   • Safely pack the item in its original packaging (or a suitable alternative if the original packaging is unavailable) to prevent any damage during shipping. Be sure to include the return authorization in the package.
3. Ship the Item:
   • Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return reaches us safely. Please note that customers are responsible for return shipping costs unless the item is defective or we made a mistake.
4. Processing Your Return:
   • Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. If approved, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your bank statement, depending on your payment provider.

Exchanges

• If you would like to exchange an item for a different size, color, or product, please follow the return process above and specify your desired exchange. We will process the exchange once we receive the returned item. If the item you wish to exchange for is out of stock, we will issue a refund instead.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or a full refund, including any shipping costs incurred.

Return Shipping Costs

• Customer Responsibility: Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
• Refund of Shipping Costs: If the return is due to an error on our part (e.g., wrong item shipped), we will refund the original shipping cost as well as cover the return shipping fee.

Refunds

• Processing Time: Refunds are typically processed within 7 business days of receiving your returned item. The refund will be issued to the original payment method.
• Original Shipping Costs: Please note that original shipping costs are non-refundable unless the return is due to an error on our part.

Need Help?

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at [email protected]. We’re here to help ensure that your shopping experience with Crystal Barz is a positive one.